Terms & Conditions

Terms and Conditions for Using the OxCira Platform

Please read these terms and conditions carefully before accessing or using the OxCira Platform. Your entry to the platform, your registration, or your use of any of its services constitutes your explicit consent to abide by these terms, creating a binding contractual relationship between you and OxCira, the platform's owner. If you do not agree to these terms, you must not use the platform or any of its services. Additional terms or policies may apply to certain services, features, or campaigns, which will be disclosed within the platform and are considered an integral part of these terms. In the event of a conflict, the additional terms will prevail only for the specific service. The Privacy and Data Protection Policy is also an integral part of these terms.

Article (1): Definitions

For the purposes of these terms, the following words shall have the meanings set out beside each unless the context requires otherwise:

• The Company / OxCira: The owner and operator of the OxCira platform.
• The Platform / OxCira: The website, applications, systems, interfaces, services, and content currently or in the future associated with it.
• User: Any company or legal entity registered and approved to use the platform.
• Supplier: A user who offers recyclable materials.
• Buyer: A licensed user who orders or purchases recyclable materials.
• Logistics Partner: An independent third-party providing transportation or logistics services.
• Payment Provider: An approved third party providing electronic payment services.
• Content: Everything presented, published, or exchanged via the platform.
• Transaction / Deal: Any interaction between a Supplier and Buyer through the platform.
• Platform Commission: The financial compensation due to the OxCira platform for enabling users to use the platform and providing technical, organizational, and digital mediation services, including – but not limited to – any percentage, fixed amount, or operational fees disclosed to the user before completing any transaction through the platform.
• Pre-Contractual Obligation: The stage of offer, negotiation, or preliminary booking before payment.
• Post-Contractual Obligation: The final acceptance stage of the deal within the platform after payment and the arrangement of its effects.

Article (2): Nature of the Platform and Its Role

• OxCira provides a specialized digital platform to connect suppliers with buyers in the recyclable materials sector.
• The platform acts solely as an electronic intermediary and is not a party to any sales or purchase contract.
• The platform does not own, possess, inspect, or guarantee the quality or compliance of the traded materials.
• The platform's nature is limited to being a technical and organizational intermediary connecting users, and it will not be a party to any deals made between the parties. The receipt of the platform commission shall not be construed in any way as participation in the deal, partnership, guarantee, or assumption of responsibility for the fulfilment of obligations by any of the parties. The platform's role is restricted to providing technical, organizational, and digital mediation services only.

Article (3): Eligibility, Registration, and Verification

• The platform's use is limited to companies and legal entities.
• Registration requires passing verification procedures (KYC), which may include commercial register, regulatory licenses, tax data, and bank data.
• The account creator acknowledges that they are legally authorized to contract on behalf of the company.
• The platform reserves the right to refuse, suspend, or terminate any account if verification cannot be completed or if there is evidence of violation or suspicion.

Article (4): Account and Permissions

• The user is responsible for the accuracy of their data, the security of their account, and the permissions of their users.
• All transactions executed through the account are deemed to be issued by the user and binding on them.
• The user must immediately notify the platform of any breaches or unauthorized use.

Article (5): Text Messages and Electronic Notifications

• By creating an account on the OxCira platform or using any of its services, the user acknowledges and agrees that the platform may send text messages (SMS), electronic notifications, or emails, as part of the normal operation of the services.
• These messages include – but are not limited to – the following:
  • Account verification messages (OTP).
  • Transaction, deal, and offer notifications.
  • Payment and settlement notifications.
  • Logistics alerts and order status updates.
  • Regulatory, security, or organizational notifications.
• The user acknowledges that these messages are operational and not marketing in nature and are necessary for the proper completion of services.
• The user has the right to request the cessation of non-essential (non-operational) text messages at any time by communicating with the platform through the official channels announced, providing the phone number for message cessation.
• The user acknowledges and explicitly agrees that:
  • Stopping messages or notifications may negatively affect their ability to use some services or complete transactions.
  • The platform disclaims any responsibility arising from the failure to receive operational notifications due to the user rejecting them.
• The platform is not responsible for:
  • Delayed or undelivered messages due to telecom providers.
  • Changing the phone number without updating it in the account.
  • Any disruption outside the platform's control.

Article (6): User Obligations and Prohibited Conduct

The user must:

• Provide accurate and non-misleading data.
• Comply with the applicable laws in the Kingdom of Saudi Arabia.
• Not include or trade non-compliant, prohibited, or unverified materials.
• Not use the platform for fraud, deception, harm to others, or to the platform.
• Not attempt to disrupt, hack, or circumvent the platform's systems.

Article (7): User-Provided Content and Intellectual Property Rights

• The platform may allow the user to submit or publish textual, visual, or digital content through the platform.
• The user retains ownership of the content but grants the platform a perpetual, irrevocable, non-exclusive, global license free of charge to use, copy, modify, create derivative works from, display, and make available and sublicense the content for the purpose of operating the platform and its services.
• The user acknowledges and assures:
  • Their legal ownership of the content or possession of all necessary rights.
  • That the content does not infringe upon any intellectual property or privacy rights or regulations.
• The user agrees not to submit defamatory, illegal, or public order-violating content.
• The platform has the right – but not the obligation – to review, delete, amend, or suspend any account associated with the content without notice.

Article (8): Offers, Requests, and Concluding the Transaction

• Offers and requests before approval (payment) are not legally binding.
• The transaction becomes binding after approval (payment).
• Each operation has a separate contract or confirmation and may include additional terms prior to final acceptance.

Article (9): Financial Collection and Settlement Model

• The platform may use a booking and settlement model to protect the parties of the transaction.
• After the obligation has been established, the amount may be collected from the buyer via an approved payment provider through payment services or bank transfers.
• The settlement in favour of the supplier occurs upon one of the following:
  • Confirmation of receipt within the platform, or
  • The elapsing of (72) hours from proof of delivery without objection from the buyer.
• The platform's commission is deducted as announced prior to completion.
• Collecting the amount through the platform does not imply that it is a party to the sale or purchase.
• The platform provides a mechanism for financial collection and settlement between the parties according to its approved model. The user acknowledges and agrees that OxCira is entitled to the platform's commission for every transaction conducted through the platform as disclosed before the completion of the transaction, and this commission is due immediately upon the completion of the transaction or the emergence of a contractual obligation between the parties and shall not be refundable unless the platform decides otherwise at its discretion.
• The platform is not responsible for malfunctions or decisions of payment providers.
• Any financial refund, if applicable, is executed pursuant to Article (12) of these terms and in accordance with requirements of compliance and accredited payment service providers.

Article (10): Logistics

• The platform's role is limited to coordination and linking with independent logistics partners.
• The execution of transport and its responsibilities lie with the user and the logistics partner.
• The platform bears no responsibility for delays, damages, losses, or incidents.

Article (11): Environmental and Operational Compliance

• The user is committed to obtaining all necessary environmental and regulatory licenses.
• The user acknowledges the validity and currency of the licenses and is responsible for renewing them.
• The platform has the right to verify and request additional documents and to refuse or suspend non-compliant transactions.
• The trading of any prohibited or unlicensed materials is prohibited.
• The responsibility for compliance rests entirely with the user.

Article (12): Anti-Fraud, Money Laundering, and Terrorism Financing

• The user acknowledges that all transactions and funds are legitimate and are not associated with any prohibited activities.
• The use of the platform to pass off false transactions or conceal sources of funds or beneficiaries is prohibited.
• The platform has the right to implement additional verification procedures and suspend suspicious accounts or transactions.
• The platform may share limited data with relevant authorities upon suspicion or lawful request.
• The user bears full legal responsibility for any violations.
• If any obligation arises to refund amounts paid, the refund – if any – is executed to the same payment method or account used in the original payment operation, in adherence to anti-fraud, money laundering, and terrorism financing compliance requirements and should not be directed to other accounts or payment methods unless required by applicable regulations or instructions from payment service providers.

Article (13): Cancellation and Withdrawal Policy

The transaction may be cancelled according to the provisions specified in this policy, and the cancellation will have the related legal consequences. In the event of cancellation after a contractual obligation arises between the parties, the platform commission remains due, and there will be no obligation to refund unless the platform decides otherwise in line with its announcement policy. The user acknowledges and agrees that if the transaction is cancelled after the establishment of a contractual obligation between the parties, the platform commission remains due and the platform incurs no obligation to refund it unless it decides otherwise in accordance with its announced policy and in its absolute discretion. Any financial refund – if decided – is subject to regulatory and compliance requirements, and is executed to the original payment method used in the transaction.

First: Cancellation Before Contractual Obligation:

• The transaction may be cancelled before a contractual obligation arises between the parties without imposing any penalties.
• The platform reserves the right to restrict or suspend accounts in the case of repeated cancellations without justifiable reason, thereby affecting the seriousness of use or impacting the platform's efficiency.

Second: Cancellation After Contractual Obligation

Without prejudice to the right of the platform to collect the platform commission, the following penalties apply as applicable:

• Buyer Cancellation: A contractual penalty of 100% of the commission value of the transaction is imposed.
• Supplier Cancellation: A contractual penalty of 5% of the transaction's value is imposed, with the platform retaining the right to take appropriate action against the account.

Article (14): Complaints and Objection Policy (SLA)

• Submit complaints only through the official channels.
• Objection Period:
  • Quality: 24 hours from receipt.
  • Payments: 7 days.
• Service Level:
  • Initial response: 2 Business Days.
  • Complaint Closure: 7 business days (up to 14 days for complex cases).
• The platform's role is operational and organizational only and does not involve adjudication in a sale dispute.
• The user has the right to request a second internal review escalation.

Article (15): Disclaimer and Limits of Liability

• Services are provided "as is" and "subject to availability."
• The platform does not guarantee the quality of materials or the accuracy of users' content.
• The platform is not liable for any indirect or consequential damages.
• The maximum liability of the platform – if any – shall not exceed the fees paid for the transaction in question or (5,000 SAR), whichever is less.

Article (16): Indemnity

The user agrees to indemnify the platform and its directors and employees against any claims or losses arising from:

• Their breach of the terms,
• The content they provide,
• Disputes with other users or third parties,
• Or violations of regulations.

Article (17): Account Suspension or Termination

• The platform reserves the right to suspend or terminate any account without prior notice in case of breach, suspicion, or violation of the terms or regulations.

Article (18): Amendments

• The platform may amend these terms at any time, and such amendments shall take effect on the date of publication. Continued use constitutes acceptance of these amendments.
• The platform retains the right to modify these terms and conditions from time to time, including the modification of the platform commission value or its calculation mechanism, if any modification is disclosed before completing any new transaction; continued use of the platform is deemed acceptance thereof.

Article (19): Governing Law and Jurisdiction

• These terms are governed by the laws of the Kingdom of Saudi Arabia, and the exclusive jurisdiction lies with the courts of Jubail.